Assessor Resource
MEM15018B
Investigate consumer complaints
Assessment tool
Version 1.0
Issue Date: May 2024
This unit is designed for those performing trade measurement inspection activities in trading environments.
This unit applies to investigating consumer complaints such as those relating to pre-packed articles, use of measuring instruments, trading practices, servicing licensees and public weighbridges.
Reference material includes uniform test procedures, international handbook, Australian standards and investigation method guidelines.
Relevant workplace health and safety/environmental considerations are storage and transportation of test equipment, site/premises conditions, disposal of dangerous materials, storage of seized equipment/products, specific safety equipment and clothing, manual handling techniques, product handling equipment, and weather.
Band: B
Unit Weight: 6
The unit covers the competency required to investigate consumer complaints in relation to measurement.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)